IBM Support

When is the error AMQ9638E generated for an IBM MQ server-connection channel?

Question & Answer


Question

In the error log of an IBM MQ queue manager, the following error is shown:
.
16/10/23 01:53:59 - Process(30130.15206) User(mqm) Program(amqrmppa)
          Host(test01) Installation(Installation1) 
          VRMF(9.2.0.5) QMgr(TEST)
 
AMQ9638E: SSL communications error for channel '????'.
 
EXPLANATION:
An unexpected SSL communications error occurred for a channel, as reported in the preceding messages. The channel is '????'; in some cases its name cannot be determined and so is shown as '????'. The channel did not start.
ACTION:
Investigate the problem reported in the preceding messages. Review the local and remote console logs for reports of network errors. Correct the errors and restart the channel:
 

 

 

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSYHRD","label":"IBM MQ"},"ARM Category":[{"code":"a8m0z00000008QJAAY","label":"Connectivity-\u003EClient Channels"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSKM59","label":"IBM MQ for HPE NonStop"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SS5K6E","label":"IBM MQ Appliance"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB36","label":"IBM Automation"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
28 April 2025

UID

ibm17094945