You have registered and logged in to the Sterling Web Forms site because one of your business partners invited you to do so. Your business partner wants to exchange electronic versions of business documents (such as purchase orders and invoices) just like people use e-mail to exchange electronic versions of letters or messages. If you are familiar with receiving and sending e-mails you will understand how to use your Sterling Web Forms mailbox to receive and send business documents electronically.

From your point of view Sterling Web Forms is a Web site that you use for only one purpose: to send documents to and receive documents from the business partner who asked you to join. All the documents you receive come from your business partner and all the documents you send go to your business partner. Instead of receiving a purchase order on paper you open your Inbox and read it online. Instead of completing an invoice on paper and mailing it you type the information in an online form and click a button to send it to your business partner.

If you have problems it is important to understand that your use of a Sterling Web Forms site involves your Internet provider your browser application your business partner and IBM?.

• Your Internet provider and your browser application support your access to any Web site including the Sterling Web Forms site. Problems with your provider or browser can affect your ability to access or use Sterling Web Forms.
• Your business partner worked with IBM to sponsor and set up the site. As a result your sponsor determines the documents to be exchanged and other functionality offered on the site. If you have questions about using or completing a document contact your sponsor directly.
• IBM is responsible for the technical operation of the site such as the functioning of your Inbox Outbox and other features that allow you to open complete send delete and archive documents. If you have problems with these issues contact Customer Support.