IBM Support

What to do when TM1 Web returns an "Operation Failed" message

Troubleshooting


Problem

You triggered an operation in TM1 Web, for instance you tried to Snapshot to Excel, Slice to Excel or Export to PDF a websheet or a cube view in TM1 Web Cube Viewer. Your operation failed with the message: Operation Failed System has encountered a problem with handling your request. Please try again. If you keep having trouble, please contact your system administrator for assistance.

[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"TM1","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5.2;9.5.1;9.5;9.4 MR1;9.4","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSDL22","label":"IBM Planning Analytics Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
09 May 2025

UID

swg21516647