Question & Answer
Question
What is happening when my LCMS or LMS site is down?
Cause
There might be several causes for this (check by order):
- Scheduled Maintenance
- Scheduled Maintenance outages are being communicated via e-mail with Your company's primary contacts. Please check if there was a scheduled maintenance for Your site in the affected time frame.
- We have a monitoring tool running on our hosted sites. If this monitoring tool detects a site unavailability it will try to recover it within a few minutes.
- Please log a SR/PMR via the Support Portal indicating 'System Down' to ensure our Managed Services and Support Team can start resolving asap.
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Document Information
Modified date:
17 June 2018
UID
swg21991631