Troubleshooting
Problem
In the case of a TM1 server process crash, you may want to understand why this happened so that it can be avoided in the future. For IBM support to find a guaranteed answer, you must provide a crash dump file. The recommended method for enabling crash dump capturing is using the Windows Error Reporting (WER) tool built into Windows. This can be enabled for the TM1 process by following this document: https://www.ibm.com/support/pages/how-capture-tm1-server-crash-dump-files-wer
Sometimes, even after setting this up, you may notice no crash dump file was created. This is a serious concern, as there may be no means to understand why the process shut down in this situation.
Document Location
Worldwide
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Document Information
Modified date:
09 May 2025
UID
ibm16436155