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What is the difference between the different Controller client MSI packages?

Troubleshooting


Problem

There are several different MSI files inside the CCR folder (on the Controller application server).
What is the difference between them? Which one should I use?

Symptom

Different MSI client files are available, depending on the version of Controller, for example:
Controller 10.4.0 - 10.4.2 (inclusive):
  • CCRLocalClient32.MSI
  • CCRLocalClient64.MSI
  • ControllerExcelLinkSetup.MSI
  • ControllerExcelLinkSetup64.MSI

Controller 10.2.1:
  • CCRLocalClient.MSI
  • ControllerExcelLinkSetup.MSI
  
Controller 8.2 to 10.2.0 (inclusive):
  • ControllerClient.MSI
  • ClientAdmin.MSI
  • CCRLocalClient.MSI
  • ControllerConv.MSI - NOTE: Strictly speaking, this is not a Controller client. Instead, it is used for conversion from old legacy (no longer supported) versions of the product.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

The default location (for these Controller MSI files) also varies, depending on Controller version and operating system (32 or 64 bit). For example:

  • Modern versions of Controller (10.2.1 or later), default location: C:\Program Files\ibm\cognos\ccr_64\webcontent\ccr
  • Controller 10.1 on 64-bit, default location: C:\Program Files (x86)\ibm\Cognos\c10\webcontent\ccr
  • Controller 8.x on 32-bit, default location: C:\Program Files\Cognos\c8\webcontent\ccr
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
For the sake of simplicity, this Technote shall only give guidance on modern versions of Controller (for example Controller 10.4.x).

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Historical Number

1035237

Document Information

Modified date:
11 June 2026

UID

swg21371088

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