Troubleshooting
Problem
Default sender email ID option defined in Cognos Configuration is not used when an email is sent. Instead, it uses the ID of the person who schedules the report. Selecting "Run as Owner" in the report properties has no effect either. The Sender email ID is that of the schedule creator.
Resolving The Problem
The ´run as owner´ option is the source of much confusion. ´Run as owner´ does not mean that the agent or report is run with the owner´s credential. The owner´s identity is used to access the data source that the report is using. Therefore, the agent itself is still run by using the current user´s credential and pickup that user´s preferences and email address.
The default sender from Cognos Configuration is used when a user modifies a schedule or sends a report with email and does not have an email address in their profile. Their own email address is used, when the user modifies the schedule or sends the report with an address in their profile.
The default sender from Cognos Configuration is used when a user modifies a schedule or sends a report with email and does not have an email address in their profile. Their own email address is used, when the user modifies the schedule or sends the report with an address in their profile.
If a report is run with the 'run as owner' option and the user who executed the report is not the owner, the credential of the owner is used. If this option is not used, the sending email is the address of the user who executes the report or modified schedule. If there is no email address associated with this profile, the default address is used.
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Document Information
Modified date:
14 June 2023
UID
swg21339678