WebSphere Transformation Extender Trading Manager returns a "Failed to receive handle from logger" error message

Resolving The Problem

Start by determining if the 32 or 64 bit version of the WTX launcher is installed:

Windows:

• Open a DOS Command Prompt windows on the server where the launcher is installed.
• Change directory to where WTX is installed.
• Type: dir mercntsvns*.exe

If the dir command returns mercntsvns64.exe, then the 64 bit version is installed. If mercntsvns.exe is returned, then the 32 bit version is installed.

• On the Windows PC / Server where the Design Studio and Trading Manager source maps are installed, copy the cmsvu.dll and cmsvc.dll binaries from the respective tmgr_v8.2.1\platform_support\validation\<platform>\<bitness> subdirectory to the tmgr_v8.2.1\mmgr subdirectory on the runtime Windows server.
• In the DOS Command Prompt window on the runtime Windows server change directory to the WTX installation.
• Type the following two commands to confirm the correct bit version of cmsvu / cmsvc are installed:
• dtxver <path to WTX install>/tmgr_v8.2.1/mmgr/cmsvu.dll
• dtxver <path to WTX install>/tmgr_v8.2.1/mmgr/cmsvc.dll
• The 64 bit version of the cmsvc / cmsvu libraries will contain the string _64bit (date and build may vary).

tmgr_v8.2.1\platform_support\validation\win\64\cmsvc.dll
--> 8.4.1.0(117)_64bit <-- Sat May 25 00:27:14 2013 - 46080 bytes

tmgr_v8.2.1\platform_support\validation\win\64\cmsvu.dll
--> 8.4.1.0(117)_64bit <-- Sat May 25 00:28:00 2013 - 108544 bytes

• The 32 bit version of the cmsvc / cmsvu libraries will not display a bit version (date and build may vary).

tmgr_v8.2.1\platform_support\validation\win\32\cmsvc.dll
--> 8.4.1.0(117) <-- Fri May 24 19:57:14 2013 - 41984 bytes

tmgr_v8.2.1\platform_support\validation\win\32\cmsvu.dll
--> 8.4.1.0(117) <-- Fri May 24 19:58:02 2013 - 89600 bytes
• If the bitness of cmsvu / cmsvc do not match the bitness of the launcher, verify you have write permission to the mmgr subdirectory and copy the desired bit versions again.
• The launcher must be restarted for this change to take effect.

UNIX / Linux:

• Change directory to where WTX is installed.
• Run the setup command: . ./setup
• Type: dtxver bin/launcher
• If the dtxver command returns an entry similar to:

bin/launcher
--> 8.4.1.0(115)_64bit <-- Wed May 8 08:10:59 2013 - 620268 bytes

The _64bit part of the results from the dtxver command indicates the 64 bit version of WTX installed, otherwise the 32 bit version is installed.
• On the Windows PC / Server where the Design Studio and Trading Manager source maps are installed, using the FTP utility of your choice, copy the cmsvu.so and cmsvc.so binaries (binary FTP) from the respective tmgr_v8.2.1\platform_support\validation\<platform>\<bitness> subdirectory to the libs subdirectory on your UNIX / Linux server.
• Once deployed to the runtime server, from the WTX installation directory type the following two commands to confirm the correct bit version of cmsvu / cmsvc are installed:
• dtxver libs/cmsvc.so
• dtxver libs/cmsvu.so
• The 64 bit version of the cmsvc / cmsvu libraries will contain the string _64bit (date and build may vary).

libs/cmsvu.so


--> 8.4.1.0(117)_64bit <-- Wed Jul 23 18:16:50 2014 - 216544 bytes

libs/cmsvc.so
--> 8.4.1.0(117)_64bit <-- Wed Jul 23 18:16:50 2014 - 62134 bytes

• The 32 bit version of the cmsvc / cmsvu libraries will contain the string _32bit (date and build may vary).

libs/cmsvu.so
--> 8.4.1.0(117)_32bit <-- Wed Jul 23 18:15:02 2014 - 196255 bytes

libs/cmsvc.so
--> 8.4.1.0(117)_32bit <-- Wed Jul 23 18:15:01 2014 - 64347 bytes

• If the bitness of cmsvu / cmsvc do not match the bitness of the launcher, verify you have write permission to the libs subdirectory and FTP the desired bit versions again.
• The launcher must be restarted for this change to take effect.