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Webpage with gateway URI that keeps on loading forever on IIS Server

How To


Summary

When accessing the gateway URI with the IIS server, the login page will keep on loading forever. This could happen due to old web config files lying around somewhere in the Cognos install. So the rewrite rules are misconfigured even after the script was run. This can be resolved by doing an IIS Reset.

Document Location

Worldwide

Operating System

IntelliStation Pro:Windows Server 2008 x86-64 & 2008 R2

System x:Windows Server 2016

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTSF6","label":"IBM Cognos Analytics"},"Component":"CA 11.1.X","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions Above 11.0.x","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
01 May 2025

UID

ibm15694801