webMethods Knowlegebase : Cannot connect using SAGEnterpriseManager (1766508)

Problem

Customer site has downloaded, from Launchpad, a GA96 environment that contained CSP (webMethods Content Service Platform).

They’ve installed the Tomcat server, deployed the SAGGwtBridge and then deployed the SAGEnterpriseManager and SAGEnterpriseManagerServer.

They can connect to the CSP server using the Window Client and the webClient, but the SAGEnterpriseManager will not connect using the credentials of User-Name = "csp" and Password = "operating".

They receive the following error:

“Sorry, we couldn't log you in.<br><br>Please try again. If the problem persists, contact the administrator.

com.braintribe.gwt.cspcall.client.CspCallServiceException: exception while doing SMI call SECURITY.authenticateUser(java.lang.String,java.lang.String) against csp_em. Potential reasons could be:

1. The called CSP service has thrown an exception (most probable)

2. CSP server is not running

3. Network configuration is wrong (see comm.spring.xml or client_comm.xml for previous versions)

Stacktrace:

biz.i2z.comm.COMM_Exception: Error creating SMI connection to

{localhost, 9910}

at biz.i2z.comm.nservice.smi.SMIConnection.<init>(SMIConnection.java:41)

at biz.i2z.comm.nservice.smi.SMIEndpoint.createConnection(SMIEndpoint.java:45)

at biz.i2z.comm.nservice.smi.SMIInvoker.<init>(SMIInvoker.java:58)

at biz.i2z.comm.nservice.smi.SMIInvoker.<init>(SMIInvoker.java:45)

at biz.i2z.comm.nservice.smi.SMIEndpoint.getInvoker(SMIEndpoint.java:21)

at biz.i2z.comm.nservice.util.CommUtils.getInvoker(CommUtils.java:80)

at biz.i2z.client.proxy.COMMProxy$Session.<init>(COMMProxy.java:313)

at com.braintribe.gwt.cspcall.server.CspCallServiceServlet.call(CspCallServiceServlet.java:332)

at sun.reflect.GeneratedMethodAccessor22.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:601)

at com.google.gwt.user.server.rpc.RPC.invokeAndEncodeResponse(RPC.java:569)

at com.google.gwt.user.server.rpc.RemoteServiceServlet.processCall(RemoteServiceServlet.java:208)

at com.google.gwt.user.server.rpc.RemoteServiceServlet.processPost(RemoteServiceServlet.java:248)

at com.google.gwt.user.server.rpc.AbstractRemoteServiceServlet.doPost(AbstractRemoteServiceServlet.java:62)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at com.braintribe.web.servlet.IocServlet.service(IocServlet.java:60)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:503)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)

at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

at java.lang.Thread.run(Thread.java:722)

Caused by: java.net.ConnectException: Connection refused: connect

at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)

at java.net.DualStackPlainSocketImpl.socketConnect(DualStackPlainSocketImpl.java:75)

at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:339)

at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:200)

at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:182)

at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:157)

at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:391)

at java.net.Socket.connect(Socket.java:579)

at biz.i2z.comm.nservice.smi.SMIConnection.<init>(SMIConnection.java:39)

... 37 more

Log:

25.11.2014 09:46:16 [INFO] Customization: Initializing Application.

25.11.2014 09:46:16 [INFO] Customization: Initializing LoginPanel.

25.11.2014 09:46:17 [INFO] Customization: Initializing MainWindowWatcher.

25.11.2014 09:46:17 [INFO] Customization: Customization initialized successfully”

This is the SAGEnterpriseManager which must be installed with a Tomcat server. The webClient, windows client and webreader connect which tells them that port 9910 is working fine.

The SAGEnterpriseManager looks like it uses port 9910 which is not working nor is anything listening on that port and they and I cannot find any documentation on how to configure CSP to use the SAGEnterpriseManager .

What needs to be done to resolve this problem?