Troubleshooting
Problem
On AIX, the part of WebGUI responsible to connect to the ObjectServer needs some specific properties in server.init that are not detailed in the admin guide
Symptom
WebGUI fails to connect to the ObjectServer. The ObjectServer log shows the following messages
2015-06-24T09:14:36: Error: E-IVM-005-002: OpenServer - Error: 16240/10/0: Net-Library routine failed in srv__io_check
Network error: status = 32 - Net-Lib protocol driver call to read data failed
Error -1:SSL: Peer closed socket before protocol completion.
The related messages in ncw.0.log
[2015-06-24T11:36:57]:SEVERE:HEMDA0265E:[NCWBringUpWorker]:Failed to initialise
connection pool for jdbc:sybase:Tds:jazzsmimpact:5182. The server may be down. Control State is ACTIVE
and ncw.0.trace
[2015-06-24T11:37:17.836] [NCWBringUpWorker] com.micromuse.ncw.datasource.NCWConnection.doConnectingSleep INFO: HEMDA0208I=Trying reconnect to jdbc:sybase:Tds:jazzsmimpact:5182 in 10 seconds.
[2015-06-24T11:37:27.993] [NCWBringUpWorker] com.ibm.tivoli.ncw.datasource.Sybas
eSSLSocketFactory.createSocket FINE: Creating SSL socket in non-FIPS mode using default SSL protocol
[2015-06-24T11:37:28.000] [NCWBringUpWorker] com.micromuse.ncw.datasource.NCWSim
pleOSConnection.handleConnectingException FINE: Exception connecting to ObjectServer
java.sql.SQLException: JZ006: Caught IOException: com.sybase.jdbc3.jdbc.SybConnectionDeadException: JZ0C0: Connection is already closed.
[{"Product":{"code":"SSSHTQ","label":"Tivoli Netcool\/OMNIbus"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Web GUI","Platform":[{"code":"PF002","label":"AIX"}],"Version":"8.1.0","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21960692