Troubleshooting
Problem
The install of IBM Forms Server fails on 64-bit Linux during Step 2 (Server_Software_Tag) with an "unable to access jarfile" error. To resolve the error, make sure expected packages are on the server.
Symptom
The installer completes but with sever errors. If you check the <System Temp dir>/FormsServerInstall-xx.log you will see a stack trace like:
Caused by: com.ibm.ac.coi.ext.ia.COIWrapperException: COIEventType.ERROR reported
at: com.ibm.ac.coi.ext.ia.COIWrapperPluginImpl.install(COIWrapperPluginImpl.java:1564)
at: com.ibm.ac.coi.ext.ia.plugin.COIProcessPlan.install(COIProcessPlan.java:134)
at: com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..:-1)
at: com.zerog.ia.installer.InstallablePiece.install(DashoA10*..:-1)
at: com.zerog.ia.installer.InstallablePiece.install(DashoA10*..:-1)
at: com.zerog.ia.installer.GhostDirectory.install(DashoA10*..:-1)
at: com.zerog.ia.installer.InstallablePiece.install(DashoA10*..:-1)
at: com.zerog.ia.installer.Installer.install(DashoA10*..:-1)
at: com.zerog.ia.installer.LifeCycleManager.b(DashoA10*..:-1)
at: com.zerog.ia.installer.LifeCycleManager.a(DashoA10*..:-1)
at: com.zerog.ia.installer.Main.main(DashoA10*..:-1)
at: sun.reflect.NativeMethodAccessorImpl.invoke0(NativeMethodAccessorImpl.java:-2)
at: sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:60)
at: sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)
at: java.lang.reflect.Method.invoke(Method.java:611)
at: com.zerog.lax.LAX.launch(DashoA10*..:-1)
at: com.zerog.lax.LAX.main(DashoA10*..:-1)
Caused by: com.ibm.ac.coi.ext.ia.COIWrapperException: COIEventType.ERROR reported
at: com.ibm.ac.coi.ext.ia.COIWrapperPluginImpl$SimpleListener.eventOccurred(COIWrapperPluginImpl.java:121)
at: com.ibm.ac.coi.impl.COIRuntimeImpl.notifyListener(COIRuntimeImpl.java:226)
at: com.ibm.ac.coi.impl.COIRuntimeImpl.notifyListeners(COIRuntimeImpl.java:215)
at: com.ibm.ac.coi.impl.utils.ParallelPlanListener.eventOccurred(ParallelPlanListener.java:105)
at: com.ibm.ac.coi.impl.COIRuntimeImpl.notifyListener(COIRuntimeImpl.java:229)
at: com.ibm.ac.coi.impl.COIRuntimeImpl.notifyListeners(COIRuntimeImpl.java:219)
at: com.ibm.ac.coi.impl.MachinePlanImpl.process(MachinePlanImpl.java:251)
at: com.ibm.ac.coi.impl.utils.MachinePlanRunner.run(MachinePlanRunner.java:64)
at: java.lang.Thread.run(Thread.java:736)
Caused by: com.ibm.ac.coi.api.exception.DeploymentPlanExecutionException: One or more Machine Plans within the DeploymentPlan failed. Failure count = 1
at: com.ibm.ac.coi.impl.utils.ParallelPlanListener.eventOccurred(ParallelPlanListener.java:92)
at: com.ibm.ac.coi.impl.COIRuntimeImpl.notifyListener(COIRuntimeImpl.java:229)
at: com.ibm.ac.coi.impl.COIRuntimeImpl.notifyListeners(COIRuntimeImpl.java:219)
at: com.ibm.ac.coi.impl.MachinePlanImpl.process(MachinePlanImpl.java:251)
at: com.ibm.ac.coi.impl.utils.MachinePlanRunner.run(MachinePlanRunner.java:64)
at: java.lang.Thread.run(Thread.java:736)
Cause
The Webform Server installer requires both 32-bit and 64-bit Java libraries on the server to install without error.
Resolving The Problem
1. List the installed RPMs to see what is installed by running the following command:
rpm -qa | grep compat-libstdc
2. List the RPMs that are available on the server:
yum list | grep compat-libstdc
yum list | grep libXp
3. Install the necessary RPMs by running the commands (be sure to match the package names with those that were shown when listed with the previous command):
yum install libXp.i686
yum install compat-libstdc++-33.i686
yum install compat-libstdc++-33.x86_64
Once the files are installed, re-run the IBM Forms Installer.
Related Information
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Document Information
Modified date:
15 November 2019
UID
swg21474222