IBM Support

Webclient GUI is not displayed due to missing plugin in Mozilla Firefox

Troubleshooting


Problem

TivolI Storage Manager Webclient is not displayed in Mozilla Firefox due to a missing plugin on Linux

Symptom

On Linux platforms the Tivoli Storage Manager Webclient GUI is not displayed in Mozilla Firefox when
accessing it via http:\\<IPclient>:1581. Instead the following web page will be seen:

Clicking "Install plugin..." won't help as the required plugin is not present in the Mozilla Firefox plugin repository.

Cause

The problem is caused by the fact that the Java plugin is either not installed or properly configured.

Environment

The problem could be reproduced on all Linux platforms that could access the Tivoli Storage Manager Client Web Interface.

Note: The target Tivoli Storage Manager Client (specified in the Web URL address in Mozilla Firefox) could be installed and working on any supported platform by Tivoli Storage Manager Client software different to the one where the Web Browser is opened.

Resolving The Problem

To solve the issue::

1. If not yet done, install the latest Java JRE version

2. Follow the instructions at the following link:

http://www.oracle.com/technetwork/java/javase/manual-plugin-install-linux-136395.html

3. After restarting the browser the Webclient GUI should be displayed correctly

[{"Product":{"code":"SSSQWC","label":"Tivoli Storage Manager Extended Edition"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Component":"Client","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Supported Versions","Edition":"All Editions","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

More support for:
Tivoli Storage Manager Extended Edition

Software version:
All Supported Versions

Operating system(s):
Linux

Document number:
245245

Modified date:
17 June 2018

UID

swg21670538