Troubleshooting
Problem
In Watson Content Analytics(WCA), when searching for a word, all the documents that contain that word are returned. These documents appear on the console. and adjacent to the documents that contain the searched word appears the facets that contain the searched for word. However in this scenario, only the documents that contain the searched for word are returned, but not the facets.
Cause
If the case(i.e upper vs lower case) for the crawled field names that have been created in FileNet(as seen from the P8 document metadata in the Raw Data Store on the WCA server) are different from the case for the field mapping facet names created in Watson Content Analytics (WCA)- as seen in the collections.xml file, also on the WCA server, then the facet names will not appear under the facet tree in WCA's enterprise search UI.
Environment
WCA 3.5
Diagnosing The Problem
Check through out the whole of the collection.xml file in WCA against the FileNet (P8) document metadata fields in FileNet, for 'case' discrepancies.
The collections.xml file is found in the following location; $ES_NODE_ROOT/master_config/<cid>.indexservice/collection.xml:
Resolving The Problem
Reconfigure the field mapping in WCA to match the case (Upper or Lower) type in FileNet.
1. Go to the Raw Data Store (RDS-Located In the temporary storage ) on your WCA server. The crawler writes crawled documents to that storage. It is a temporary storage area between the crawler and the parser.
2. Look at the Document metadata of the documents that are being crawled.
3. Navigate to the %ES_NODE_ROOT%/master_config/<collection id>.indexservice/ collection.xml file
4. In the collection.xml file, there are field mapping configurations
5. Please ensure that the 'case'(Upper or Lower) of the crawled field names in the RDS(temporary storage area on WCA server) and the case of the field mapping configurations are the same.
6. After reconfiguring, please restart Indexer/Crawler sessions and run a full crawl.
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Document Information
Modified date:
17 June 2018
UID
swg21977106