IBM Support

Warning occurred: Unable to validate the user information. ldap://{LDAP Server Location}:636

Troubleshooting


Problem

In IBM Rational Team Concert, when setting up the user registry using SSL enabled LDAP, you may receive a message indicating that "LDAP connection was attempted with warnings."

Symptom

The following message may occur when attempt to click on the "TestConnection" button in the "Setup User Registry" page:


    LDAP connection was attempted with warnings. Resolve warnings or click Next to continue.

    Unable to validate the user information. ldap://{LDAP Server Location}:636

Resolving The Problem

Because you are trying to setup a SSL enabled LDAP connection, you need to use the following URL for your LDAP location:

"ldaps://{LDAP Server Location}:636", instead of
"ldap://{LDAP Server Location}:636"


Leverage the Jazz Community

Jazz and Rational Team Concert have an active community that can provide you with additional resources. Browse and contribute to the User forums, contribute to the Team Blog and review the Team wiki.
Refer to technote 1319600 for details and links.


Internal Use Only

PMR 01674,L6Q,000

[{"Product":{"code":"SSCP65","label":"Rational Team Concert"},"Business Unit":{"code":"BU005","label":"IoT"},"Component":"Team Server","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"1.0;1.0.1;1.0.1.1;2.0","Edition":""}]

Document Information

Modified date:
16 June 2018

UID

swg21392948