Troubleshooting
Problem
This issue will be encountered when working in Offline mode in Firefox. When the 'Work Offline' mode is enabled, users will be prevented from being directed to the login page in Cognos Express.
Symptom
When attempting to launch IBM Cognos Express Manager or the IBM Cognos Express Welcome Page with the default URL, a 'Waiting for server response' message is displayed and the login page does not load.
[{"Product":{"code":"SSDL22","label":"IBM Planning Analytics Express"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Install and Config","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.0;9.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSKVSF","label":"Planning Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21413850