Troubleshooting
Problem
Users suddenly find all their Controller sessions are very slow.
The I.T. administrator attempts to troubleshoot this by logging onto the Controller application server and looking at Task Manager. They notice that the process '' is consuming almost 100% of total CPU.
Symptom
The process 'w3wp.exe' (IIS Worker Process) runs at almost 100% CPU usage:
This continues for a long time (at least several minutes):
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm10872054