Troubleshooting
Problem
A system state backup fails with ANS5250E and ANS1468E error messages. For a scheduled operation, the schedule is reported as FAILED with return code12.
Symptom
The following errors are logged in the dsmerror.log client file:
- ANS5250E An unexpected error was encountered.
IBM Spectrum Protect function name : BackupComplete()
IBM Spectrum Protect function : 'BackupComplete() failed with error VSS_E_BAD_STATE. 0X80042301'
IBM Spectrum Protect return code : -2147212543
IBM Spectrum Protect file : ..\..\common\winnt\asrutil.cpp (2505)
ANS1468E Backing up Automated System Recovery (ASR) files failed. No files will be backed up.
- Log Name: Application
Source: VSS
Date: <date+timestamp>
Event ID: 12293
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: <computer name>
Description:
Volume Shadow Copy Service error: Error calling a routine on a Shadow
Copy Provider {b5946137-7b9f-4925-af80-51abd60b20d5}. Routine details
EndPrepareSnapshots({8388cfce-72a0-46c9-929f-3ff95ad84fd6}) [hr =
0x80070015, The device is not ready.
].
[{"Product":{"code":"SSEQVQ","label":"IBM Spectrum Protect"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Client","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Version Independent","Edition":"","Line of Business":{"code":"LOB69","label":"Storage TPS"}}]
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Document Information
Modified date:
17 June 2018
UID
swg22014162