Troubleshooting
Problem
After installing the VMware ESX eXFlash DIMM drivers and the IBM Customized ESX patch update, the eXFlash Dual In-Line Memory Modules (DIMMs) are not recognized in the system.
Resolving The Problem
Source
RETAIN tip: H213426
Symptom
After installing the VMware ESX eXFlash DIMM drivers and the IBM Customized ESX patch update, the eXFlash Dual In-Line Memory Modules (DIMMs) are not recognized in the system.
Affected configurations
The system is configured with at least one of the following:
- VMware vSphere Hypervisor 5.1 with IBM Customization Installable, Update 2
- VMware vSphere Hypervisor 5.5 with IBM Customization Installable, any model, any Update
The system is configured with one or more of the following IBM Options:
- IBM eXFlash 200 GB DDR3 Storage DIMM, any model
- IBM eXFlash 400 GB DDR3 Storage DIMM, any replacement part number
This tip is not system specific.
Note: This does not imply that the network operating system will work under all combinations of hardware and software.
Please see the compatibility page for more information:
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/Solution
Install the eXFlash DIMM drivers and the IBM Customized ESX patch update separately, restarting when prompted by the VMware operating system after each install.
Do not install both the patch update and the eXFlash DIMM drivers before restarting the system.
This applies to any supported IBM Customized Patch Update for VMware ESX and any version of supported eXFlash Drivers.
Note: Either update can be installed first, as long as the system is restarted before applying the second update.
Workaround
If the server is already affected by this issue, reinstall the eXFlash DIMM drivers again and restart when prompted.
Additional information
When applying the IBM customized ESX patches followed by the install of the ESX drivers for eXFlash DIMMs without a restart, VMware will only install the last component applied to the system. If the eXFlash DIMM drivers are installed first followed by the IBM customized ESX patch, when the restart occurs, only the patch will be applied and the eXFlash DIMMs will not be recognized. Each component must be applied separately with a restart between each installation.
Document Location
Worldwide
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Modified date:
18 April 2023
UID
ibm1MIGR-5096526