Troubleshooting
Problem
User performs a database optimise. An error appears.
Symptom

Standard Error
Number: 5
Source: FrangoDirect.GenCompStrucD.GenKStruc#System.Web.Services
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: The statement has been terminated.
Violation of PRIMARY KEY constraint 'PKC_XKSTRUCS'. Cannot insert duplicate key in object 'dbo.xkstrucs'. The duplicate key value is (1234AB, X, LE, 1234 ,56789).
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at
Source: FrangoDirect.GenCompStrucD.GenKStruc#System.Web.Services
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Exception: The statement has been terminated.
Violation of PRIMARY KEY constraint 'PKC_XKSTRUCS'. Cannot insert duplicate key in object 'dbo.xkstrucs'. The duplicate key value is (1234AB, X, LE, 1234 ,56789).
at Microsoft.VisualBasic.ErrObject.Raise(Int32 Number, Object Source, Object Description, Object HelpFile, Object HelpContext)
at
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm11285822