Troubleshooting
Problem
The IBM Rational DOORS 9.5.0.1, 9.5.1, and 9.5.1.1 clients can crash when viewing objects if the DOORS module contains an RTF table with non-Unicode symbols.
Symptom
When viewing an object in an IBM Rational DOORS module, the DOORS client will crash with a diagnostic log and also a DXL error that looks similar to this:
doors.exe caused an EXCEPTION_ACCESS_VIOLATION in module MSVCR80.dll at 0023:732B55A8, get_amblksiz()+0360 byte(s)
[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"9.5.1.1;9.5.1;9.5.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
01 May 2020
UID
swg21648643