Troubleshooting
Problem
Administrator installs Controller server software. Afterwards, administrator opens the log folder (default: C:\Program Files\ibm\cognos\ccr_64\instlog) and reads the installation log file (for example "tl-CNTRL-10.4-2000.185-20200416_0857.txt").
- There are several errors in there.
Afterwards, user tries to use some functionality (for example run a consolidation) which relies on the frangovfp.dll COM+ component.
- This functionality fails.
To troubleshoot it, the administrator opens Component Services, and notices that the FrangoVFP.dll component has not successfully registered.
Symptom
Install component: VFP
Component Version: VFP-AW64-ML-RTM-9.0.2120.0
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9r.dll" successfully extracted.
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9renu.dll" successfully extracted.
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9t.dll" successfully extracted.
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfp-winx64h-app-9.0.2120.0-inst.ver" successfully extracted.
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfp-winx64h-app-inst.ver" successfully extracted.
Successfully created directory "C:\Windows\system32\server\".
Successfully copied file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9r.dll" to file "C:\Windows\system32\server\vfp9r.dll".
Self registration of file using command line "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfp9r.dll"".
Error: Failed system command "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfp9r.dll"".
Error: Application has returned exit code "3".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9r.dll".
Successfully set value "C:\Windows\system32\server\vfp9r.dll" for key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs".
Successfully copied file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9renu.dll" to file "C:\Windows\system32\server\vfp9renu.dll".
Self registration of file using command line "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfp9renu.dll"".
Error: Failed system command "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfp9renu.dll"".
Error: Application has returned exit code "4".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9renu.dll".
Successfully set value "C:\Windows\system32\server\vfp9renu.dll" for key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs".
Successfully copied file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9t.dll" to file "C:\Windows\system32\server\vfp9t.dll".
Self registration of file using command line "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfp9t.dll"".
Error: Failed system command "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfp9t.dll"".
Error: Application has returned exit code "3".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9t.dll".
Successfully set value "C:\Windows\system32\server\vfp9t.dll" for key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfp-winx64h-app-9.0.2120.0-inst.ver".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfp-winx64h-app-inst.ver".
Successfully added value "1" for key "VFP" under section "Component List" in file "C:\Program Files\ibm\cognos\ccr_64\uninstall\uninst.ini".
Component Version: VFP-AW64-ML-RTM-9.0.2120.0
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9r.dll" successfully extracted.
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9renu.dll" successfully extracted.
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9t.dll" successfully extracted.
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfp-winx64h-app-9.0.2120.0-inst.ver" successfully extracted.
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfp-winx64h-app-inst.ver" successfully extracted.
Successfully created directory "C:\Windows\system32\server\".
Successfully copied file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9r.dll" to file "C:\Windows\system32\server\vfp9r.dll".
Self registration of file using command line "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfp9r.dll"".
Error: Failed system command "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfp9r.dll"".
Error: Application has returned exit code "3".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9r.dll".
Successfully set value "C:\Windows\system32\server\vfp9r.dll" for key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs".
Successfully copied file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9renu.dll" to file "C:\Windows\system32\server\vfp9renu.dll".
Self registration of file using command line "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfp9renu.dll"".
Error: Failed system command "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfp9renu.dll"".
Error: Application has returned exit code "4".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9renu.dll".
Successfully set value "C:\Windows\system32\server\vfp9renu.dll" for key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs".
Successfully copied file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9t.dll" to file "C:\Windows\system32\server\vfp9t.dll".
Self registration of file using command line "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfp9t.dll"".
Error: Failed system command "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfp9t.dll"".
Error: Application has returned exit code "3".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfp9t.dll".
Successfully set value "C:\Windows\system32\server\vfp9t.dll" for key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfp-winx64h-app-9.0.2120.0-inst.ver".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfp-winx64h-app-inst.ver".
Successfully added value "1" for key "VFP" under section "Component List" in file "C:\Program Files\ibm\cognos\ccr_64\uninstall\uninst.ini".
Install component: VFPCOM
Component Version: VFPCOM-AW64-ML-RTM-9.0.2123.0
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfpcom.dll" successfully extracted.
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfpcom-winx64h-app-9.0.2123.0-inst.ver" successfully extracted.
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfpcom-winx64h-app-inst.ver" successfully extracted.
Successfully copied file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfpcom.dll" to file "C:\Windows\system32\server\vfpcom.dll".
Self registration of file using command line "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfpcom.dll"".
Error: Failed system command "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfpcom.dll"".
Error: Application has returned exit code "3".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfpcom.dll".
Successfully set value "C:\Windows\system32\server\vfpcom.dll" for key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfpcom-winx64h-app-9.0.2123.0-inst.ver".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfpcom-winx64h-app-inst.ver".
Successfully added value "1" for key "VFPCOM" under section "Component List" in file "C:\Program Files\ibm\cognos\ccr_64\uninstall\uninst.ini".
Component Version: VFPCOM-AW64-ML-RTM-9.0.2123.0
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfpcom.dll" successfully extracted.
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfpcom-winx64h-app-9.0.2123.0-inst.ver" successfully extracted.
File "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfpcom-winx64h-app-inst.ver" successfully extracted.
Successfully copied file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfpcom.dll" to file "C:\Windows\system32\server\vfpcom.dll".
Self registration of file using command line "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfpcom.dll"".
Error: Failed system command "C:\Windows\system32\regsvr32.exe /s "C:\Windows\system32\server\vfpcom.dll"".
Error: Application has returned exit code "3".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\server\vfpcom.dll".
Successfully set value "C:\Windows\system32\server\vfpcom.dll" for key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfpcom-winx64h-app-9.0.2123.0-inst.ver".
Successfully deleted file "C:\Users\ADMINI~1\AppData\Local\Temp\2\COG_2\vers\vfpcom-winx64h-app-inst.ver".
Successfully added value "1" for key "VFPCOM" under section "Component List" in file "C:\Program Files\ibm\cognos\ccr_64\uninstall\uninst.ini".
Component Services:
There are no components inside 'IBM Cognos Controller Consolidation':
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000brYKAAY","label":"Installation"}],"ARM Case Number":"TS003551598","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
ibm16198780