Troubleshooting
Problem
User launches Controller client. User progresses through the steps (for example choosing database, logging onto Controller). It takes a long time for these steps to complete (before the Controller client has finally launched). The slow logons occur particularly for remote users. If a local user (located in the same location as the servers) tries to use Controller, then the client loads relatiely quickly.
Symptom
In one real-life example, the following timings were seen:
Remote PC | Local PC | Typical (other) system | |
Click launch Controller | 00:00 | 00:00 | 00:00 |
"Select Database" appears | 00:53 | 00:02 | |
Progress bar advances 1 | 01:40 | 00:09 | |
Progress bar advances 2 | 01:50 | 00:11 | |
Select Actuality appears | 02:27 | 00:18 | |
Progress bar advances 3 (i.e. At 100%) | 02:49 | 00:24 | |
Screen goes black (splash disappears) | 03:29 | 00:33 | |
Client appears | 03:38 | 00:34 | 00:14 |
To summarise:
- Remote users took well over 3 minutes to launch Controller
- Local users took just over 30 seconds to launch Controller
- However, when comparing with a different system (a standard remote system) it took only 14 seconds to logon (despite the client and servers being located in different/separate countries).
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Document Information
Modified date:
08 May 2025
UID
swg21696789