Troubleshooting
Problem
User launches the Controller client. It may take a long time to launch. When (finally) inside Controller, some (or all) functions inside Controller work abnormally slowly.
Symptom
The symptoms will vary depending on environment/circumstance.
As an example, in one real-life case:
- Logging onto a brand-new blank database, using native security, takes about 60 seconds (instead of the expected 5 seconds)
- Once Controller is open, clicking on other menu options is also abnormally slow (for example approx 30 to 60 seconds, compared with 5 seconds).
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1;10.2.0;10.1.1;10.1;8.5.1;8.5;8.4;8.3","Edition":"Not Applicable","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1034825
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Document Information
Modified date:
08 May 2025
UID
swg21347312