Resolving The Problem

The Check Product Option (CHKPRDOPT) command can be used to verify that a licensed program is fully installed. On an operating system command line, type the following:

CHKPRDOPT PRDID(xxxxxxx) OPTION(y)

where xxxxxxx is the product ID of the licensed program to be verified and y is *ALL, *BASE for the base product, or a numeric value for the particular option. Use the Display Job Log (DSPJOBLOG) command, then press F10 and page up to ensure both the language (usually 2924 for English) and 5050 for the base code are correctly installed.

To find the product option, on an operating system command line, type the following:

DSPSFWRSC

The product option is listed next to the product ID.

Or, on an operating system command line, type the following:

GO LICPGM

Select Option 10, and Press F11 two times.

DSPSFWRSC example:

5770SS1   *BASE    5050    Operating System/400
5770SS1   *BASE    2924    Operating System/400
5770SS1   1        5050    OS/400 - Extended Base Support
5770SS1   1        2924    OS/400 - Extended Base Support

DSPSFWRSC F11 example:

5770SS1   *BASE    5050     *CODE   QSYS        V7R1M0 L00
5770SS1   *BASE    2924     *LNG    QSYS        V7R1M0 L00
5770SS1   1        5050     *CODE   QSYS2       V7R1M0    
5770SS1   1        2924     *LNG    QSYS2       V7R1M0    

GO LICPGM, Option 10, press F11 (twice) example:

5770SS1   *BASE            Operating System/400
5770SS1   1                OS/400 - Extended Base Support