Troubleshooting
Problem
Analyst Add-in for Excel is crashing when selecting menu Analyst / Log On
Symptom
The DLL/Server link has failed. Error 10108
VB Error 13 in
Analyst_XLA.Analyst_Logon at 140: Type incompatible.
[{"Product":{"code":"SSEH6Q","label":"Cognos Planning for Series 7"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Analyst ExcelAddIn","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Planning - Analyst ExcelAddIn 7.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Analyst ExcelAddIn","Platform":[{"code":"","label":""}],"Version":"8.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Historical Number
1037720
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Document Information
Modified date:
09 May 2025
UID
swg21347578