IBM Support

Various errors involving Content Store

Troubleshooting


Problem

When attempting to perform certain task in Framework Manager, the following errors might happen even though reports run successfully in Cognos Connection.

Symptom

When attempting to test a query subject:

QE-DEF-0312 An error occurred while calling the content store for identity information.
CCL-RCI-0003 Content Manager returned a header fault.
CAM-AAA-0055 User input is required.
CM-REQ-4159 Content Manager has returned an error in the response header.

When attempting to view any session parameters:

QE-DEF-0315: An error occurred while calling the content store for parameter map information.
CCL-RCI-0003 Content Manager returned a header fault.
CAM-AAA-0055 User input is required.
CM-REQ-4159 Content Manager has returned an error in the response header.

When importing new metadata while attempting to create a new project:

QE-DEF-0314: An error occurred while calling the content store for Data source: <datasourceName>
CCL-RCI-0003 Content Manager returned a header fault.
CAM-AAA-0055 User input is required.
CM-REQ-4159 Content Manager has returned an error in the response header.

From Contributor: During the 'Generate Framework Manager Model' extension, the process fails with following errors in the BTMreportnet.log file:

  • QE-DEF-0368 Unable to decrypt user name and password credentials from the content store. Review and save the Cognos Configuration settings to configure your reporting environment
  • BME-SP-0023 Invalid property handle ID

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos Connection","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.2;10.2.1;10.2.1.1;10.2.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Historical Number

1029592

Document Information

Modified date:
13 January 2026

UID

swg21341533

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