Various errors (example 'ActiveX component can't create object' / 'Cannot create ActiveX component') caused by "FrangoVFP.dll" not registering correctly during the installation procedure

Troubleshooting

Problem

Controller has recently been installed/upgraded. During the testing, users find many issues when using different parts of the Controller system.

Example #1 - User runs a 'consolidation with status', but receives an error
Example #2 - User clicks on 'Maintain - Special Utilities - Verify Structures'.
- User selects 'Check Rules for Automatic Journals'
- User clicks on 'preview'. User receives error message.
Example #3 - User runs 'Reconcile - Intercompany balances', but receives an error.

Symptom

Example #1

Information
Standard Error
Number: 5
Source: ControllerProxyClient
Description: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException
(0x800A01AD): ActiveX component can't create object (Error occurred within method=RunConsol in the module with progid=FrMiscBT.ConsBusinessT)
at FrBatchBT.clsBatchTClass.Batch(String sGuid, .....

Example #2

IBM Cognos 8 Controller
Unhandled exception has occurred in a component in your
application. If you click Continue, the application will ignore this error
and attempt to continue.

Argument 'Number' is not a valid value.
Details Continue

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.ArgumentException: Argument 'Number' is not a valid value.
at .....

Example#3

When running Reconcile - Intercompany balances

Cannot create ActiveX component

Or (later versions of Controller): Cannot create ActiveX component

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m0z000000GmwiAAC","label":"Consolidation"}],"ARM Case Number":"TS003903239","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Version(s)","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1037175

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Document Information

More support for:
IBM Cognos Controller

Component:
Consolidation

Software version:
All Version(s)

Operating system(s):
Windows

Document number:
375117

Modified date:
08 May 2025

UID

swg21347488

IBM Support

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