IBM Support

Using the option 'email as PDF' with Lotus Notes

Troubleshooting


Problem

Executive Viewer uses a MAPI client (Messaging Application Programming Interface) for the option 'email as PDF'. This MAPI client gets installed when installing Microsoft Outlook. Lotus Notes does not have this MAPI client. When Lotus Notes is the default mail client the following error appears when using the option 'email as PDF'. [

] Lotus Notes does not have a MAPI client like Microsoft Outlook. It is possible to use the option 'email as PDF' when Lotus Notes is the default mail client, if Microsoft Outlook is installed on the same computer. When both applications are installed on the system, the 'Notes MAPI Service Provider' can be used to access the Notes database through the MAPI client of Microsoft Outlook. When this interface has been made, the option 'email as PDF' can be used in Executive Viewer. The option uses the Microsoft Outlook MAPI client while the email message will be stored in the Lotus Notes mailbox. Please consult the documentation of Lotus Notes for information about how to set up such an interface. Another possibility is to use the option 'save as PDF' in Executive Viewer. Store the PDF on your hard drive, after which you can send it with Lotus Notes.

[{"Product":{"code":"SS9RXT","label":"Cognos TM1"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Executive Viewer","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"TM1 Executive Viewer 9.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1038497

Document Information

Modified date:
09 May 2025

UID

swg21366712

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