IBM Support

Using the DOORS client results in "The connection with the database server has been lost" error

Troubleshooting


Problem

Attempts to use the IBM Rational DOORS client results in the error "The connection with the database server has been lost and reconnection attempts have failed".

Symptom

While using Rational DOORS, you get the following error:

The connection with the database server has been lost and reconnection attempts have failed.
This may be due to network problems or the server may have been stopped.
DOORS will now exit.

image


[{"Product":{"code":"SSKR2T","label":"IBM Engineering Requirements Management DOORS"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.3;9.0;9.1;9.1.0.2;9.2;9.2.0.1;9.2.0.2;9.2.0.3;9.2.0.4;9.2.0.5;9.3;9.3.0.1;9.3.0.2;9.3.0.3","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
01 May 2020

UID

swg21443453