Using Automation Script instead of binding variable :&OWNER&.<ATTRIBUTENAME>

Troubleshooting

Problem

Binding variable :&OWNER&. returns a null value when defined as a default value in a Database Configuration application. Since this is beyond the scope of a code fix, complicated to be fixed in code, we recommend you use an Automation Script to achieve this functionality.

Symptom

A Work Order's description value should be the same as the Service Request's description value when the Work Order is created from a Service Request.

If you use :&OWNER&.DESCRIPTION as a defaultvalue from database configuration to achieve this, the result will comes out as below.

1) When a Work Order is created from the Service Requests application, the WO's description value is populated with the same value as the SR's description value.

2) When the Work Order is being created manually from the Work Order Tracking application, the WO's description value is populated as ':&OWNER&.DESCRIPTION'.

[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
IBM Maximo Asset Management

Software version:
7.5

Document number:
253109

Modified date:
17 June 2018

UID

swg21686521

IBM Support

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