Troubleshooting
Problem
Binding variable :&OWNER&.
Symptom
A Work Order's description value should be the same as the Service Request's description value when the Work Order is created from a Service Request.
If you use :&OWNER&.DESCRIPTION as a defaultvalue from database configuration to achieve this, the result will comes out as below.
1) When a Work Order is created from the Service Requests application, the WO's description value is populated with the same value as the SR's description value.
2) When the Work Order is being created manually from the Work Order Tracking application, the WO's description value is populated as ':&OWNER&.DESCRIPTION'.
[{"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.5","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
17 June 2018
UID
swg21686521
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