Troubleshooting
Problem
User launches Excel. User clicks on the 'Controller' add-in menu.
All users can see the 'Export Data' menu item
- Most users can successfully click on it
- However, for some users it is greyed out (not accessible).
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1037651
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Document Information
More support for:
IBM Cognos Controller
Software version:
All Versions
Operating system(s):
Windows
Document number:
375237
Modified date:
08 May 2025
UID
swg21347563
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