Troubleshooting
Problem
User launches the main Controller client (CCR.EXE). An Excel instance is now running (in the background). User tries to perform any Excel related function. This opens a new (second) Excel instance - inside this, there is an error. The only way to get the Controller functions to work, is to close the 'first' Excel instance (after the Controller client has started), before using any client functions.
Symptom
User XYZ already logged in to this database
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.2.1
Operating system(s):
Windows
Document number:
559589
Modified date:
08 May 2025
UID
swg22002613
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