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"User XYZ already logged in to this database" unless user closes 'first' Excel, solved by using EXCEL_EAGERLOAD

Troubleshooting


Problem

User launches the main Controller client (CCR.EXE). An Excel instance is now running (in the background). User tries to perform any Excel related function. This opens a new (second) Excel instance - inside this, there is an error. The only way to get the Controller functions to work, is to close the 'first' Excel instance (after the Controller client has started), before using any client functions.

Symptom

User XYZ already logged in to this database

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.1

Operating system(s):
Windows

Document number:
559589

Modified date:
08 May 2025

UID

swg22002613

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