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'User xxx is currently locking this function' error even after manually ejecting user - caused by defect (APAR PI96161)

Troubleshooting


Problem

User A performs a task inside Controller (for example 'Maintain - Accounts - Define). User A's session crashes unexpectedly (for example if their PC's power fails).

User B then tries to open the same menu item (for example 'Maintain - Accounts - Define) but it is unavailable. If the user tries to use a related function (for example open the "Movement Account-Generate" window) then a message appears:

User A is currently locking this function

To try to solve this problem, User C clicks 'Maintain - Users - Manage Active Users'. They manually eject User A from the system.

Afterwards, User B re-tries to perform the same actions (see above). The same problem/error occurs.

Symptom

User A is currently locking this function

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
22 June 2026

UID

ibm10719801

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