Troubleshooting
Problem
When user tries to load a Java applet in ICN, it will not work.
e.g. For print applet, the following exception occurs in java console output while printing with applet:
network: Connecting http://<hostname>:<port>/navigator/applets/printapplet.jar with proxy=DIRECT
network: Connecting http://<hostname>:<port>/ with proxy=DIRECT
java.net.ConnectException: Connection timed out: connect
network: Connecting http://<hostname>:<port>/ with proxy=DIRECT
java.net.ConnectException: Connection timed out: connect
The printapplet.jar can not be downloaded to client side, which results this Java applet does not work.
Diagnosing The Problem
1. User tried to open the URL from browser directly, it's able to get the file printapplet.jar.
http://<hostname>:<port>/navigator/applets/printapplet.jar
It seems user can get the jar file from browser, but Java can not get the same jar file with the same link.
2. One more finding is user is able to make it work if they use IE9 compatibility mode.
Resolving The Problem
Finally we find the IP Address of ICN server will be resolved as IPV6 format, which causes this issue.
Once user make the change and ensure the IP Address of ICN server is resolved to IPV4 format, this issue has been resolved.
Document Location
Worldwide
[{"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Product":{"code":"SSEUEX","label":"IBM Content Navigator"},"ARM Category":[{"code":"a8m50000000ChuAAAS","label":"Content Navigator"}],"ARM Case Number":"TS003832360","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Version(s)","Line of Business":{"code":"LOB18","label":"Miscellaneous LOB"}}]
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Document Information
Modified date:
10 August 2020
UID
ibm16257909