Troubleshooting
Problem
When trying to sync some user from Manage to MAS, the following error is returned even if the userid in Manage is unique:
psdi.util.MXApplicationException: BMXLM0504E - HTTP Response Code 400: {"exception":{"id":"AIUI1000E","properties":[]},"message":"AIUI1000E: The request was not valid. Review the constraint violations provided [1 violations]","violations":[{"exception":{"id":"AIUI2009E","properties":[["your_user","Error creating new user with username your_user for app manage. This username is already in use by another user record and cannot be created. Usernames and user IDs must be unique for each user."]]},"message":"AIUI2009E: User your_user has invalid input, violation: Error creating new user with username your_user for app manage. This username is already in use by another user record and cannot be created. Usernames and user IDs must be unique for each user."}]}
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB59","label":"Sustainability Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSLPL8","label":"IBM Maximo Manage"},"ARM Category":[{"code":"a8m50000000CbHdAAK","label":"System Administration-\u003EUsers"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
07 November 2025
UID
ibm17177281