IBM Support

User not automatically logged onto Excel link when using Controller client Excel-based functionality (for example Data Entry), leading to 'Security Error 1' errors

Troubleshooting


Problem

User launches the main Controller client. User clicks on an Excel-related item (for example the 'X' that launches Controller Link, or perhaps 'Company - Data Entry - Reported Values). This causes Excel to launch (as expected). However, if the user looks closely at the Excel session, they can see that they are not logged into the Controller Excel link. - In other words, to use the Excel link, they need to click "Controller - Logon". Furthermore, they also find: - They get errors trying to open a Data Entry form - The user that they logon to 'main' Controller client is not the same user that is presented to them inside the Excel link logon screen

Symptom

There are several symptoms that occur as part of this problem:

Example #1
When trying to open a Data Entry form, user gets the following error:

  • Server was unable to process request ... Security Error 1


Example #2
If the user logs on to the main Controller client as one user (for example 'ADM'):

 

  • ...when they try to logon to Excel link, they find that they always are asked to logon as a different user (for example 'TEST'):

 

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
08 May 2025

UID

swg22005568

Page Feedback