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Troubleshooting
Problem
User launches the main Controller program (CCR.EXE). User logs onto database. User then launches an Excel-based piece of functionality (for example clicking 'Controller Link' X button). However, when Excel opens, the user finds that he/she is not logged onto Controller (inside the Excel link).
Symptom
Example #1:
User clicks "Excel link" shortcut icon (on Controller taskbar):
Excel opens, but if user clicks "Add-ins" and then "Controller" they find that the 'Logon' button is NOT greyed out (i.e. it is active, demonstrating that they are not logged onto Controller inside the Excel link).
Example #2:
User clicks "Company - Data Entry - Reported Values". User makes selections, and clicks "open". As expected, Excel launches. However, the form never appears (and the user is not logged onto the Excel link).
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.2.1
Operating system(s):
Windows
Document number:
529919
Modified date:
08 May 2025
UID
swg21960316
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