User is not automatically logged into Excel link (when launching functionality from main Controller program) caused by corrupt XUSER table

Troubleshooting

Problem

User launches the main Controller program (CCR.EXE). User logs onto database. User then launches an Excel-based piece of functionality (for example clicking 'Controller Link' X button). However, when Excel opens, the user finds that he/she is not logged onto Controller (inside the Excel link).

Problem only affects one/some user(s).

Symptom

Example:

User clicks "Excel link" shortcut icon (on Controller taskbar):

Excel opens, but if user clicks "Add-ins" and then "Controller" they find that the 'Log on..' button is active:

image-20180926171728-1

This is unexpected. The expected result is that it should be greyed out. Therefore, the user is not logged onto Controller inside the Excel link.

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.3.1

Operating system(s):
Windows

Document number:
733090

Modified date:
09 May 2025

UID

ibm10733090

IBM Support

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