IBM Support

"The user name or password is invalid" error when connecting to Cognos Command Center with Default user

Troubleshooting


Problem

Error occurs when trying to connect to Cognos Command Center console as Default user:
"The user name or password is invalid"
image-20220627115736-1

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSPLNP","label":"Cognos Command Center"},"ARM Category":[{"code":"a8m0z000000boMkAAI","label":"Cognos Command Center"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"}]

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Document Information

Modified date:
11 May 2025

UID

ibm16598749