User cannot log into console due to SRVE0260E error

Troubleshooting

Problem

When administrative user tries to log into newly configured Network Deployment console for WebSphere Process Server, browser shows error and does not proceed to the console. Page refresh and dmgr restart do not resolve this issue.

Symptom

Error Page Exception
SRVE0260E: The server cannot use the error page specified for your application to handle the Original Exception printed below.

Original Exception:
Error Message: java.lang.NullPointerException
Error Code: 500
Target Servlet:
Error Stack:
java.lang.NullPointerException
at com.ibm.isclite.container.provider.PortletContainerContextProvider.addContainerService(PortletContainerContextProvider.java:101)

[{"Product":{"code":"SSEQTP","label":"WebSphere Application Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Administrative Console (all non-scripting)","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.0;6.1","Edition":"Network Deployment","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSQH9M","label":"WebSphere Process Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Administrative Console","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.0;6.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
WebSphere Application Server

Software version:
7.0, 6.1

Operating system(s):
Linux

Document number:
478817

Modified date:
03 March 2025

UID

swg21611994

IBM Support

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