Troubleshooting
Problem
User launches Controller client. User selects the relevant database. User types in their username/password.
- An error appears.
After acknowledging this error, they receive a second error.
Symptom
The user is already authenticated in all available namespaces
Then:
The user currently logged in is not authorized to use this method
Then:
The user currently logged in is not authorized to use this method
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5;8.4;8.3;8.2;8.1MR1;8.1","Edition":"Edition Independent","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1028840
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Document Information
Modified date:
16 June 2026
UID
swg21346666