IBM Support

User Access to Monitor reports message Login error: "There was an error loading data for this tenant."

Troubleshooting


Problem

 When a User attempts to access to Monitor Application (Launch Monitor from the Application Tile), the application launches with a reports message Login error: "There was an error loading data for this tenant"
The User is logged out of MAS.
Example image

 

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"ARM Category":[{"code":"a8m0z000000cx3cAAA","label":"Monitor"}],"ARM Case Number":"TS012720463","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.9.0"}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
19 April 2023

UID

ibm16984781