Troubleshooting
Problem
This technote identifies a "General network error" issue that can occur in IBM Rational ClearQuest when using a Microsoft SQL Server database.
Symptom
You are using SQL Server database Named Instance. You have configured Rational ClearQuest to connect with either the Hostname field set to:
<SERVER HOST>\<INSTANCE NAME>
Or your Connect Options are set to:
INSTANCE=<INSTANCE NAME>
When connecting, this error occurs:
SQLDriverConnect: RETCODE=-1, State=08001, Native Error=11
[IBM Rational DataDirect][ODBC SQL Server Driver][libssclient24]General network error. Check your network documentation.
[IBM Rational DataDirect][ODBC SQL Server Driver][libssclient24]ConnectionOpen (Hostname and server name not provided or found()).
A network trace reveals that the server host and instance names are separated and re-joined as an invalid hostname.
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Document Information
More support for:
Rational ClearQuest
Software version:
7.1.2, 7.1, 7.1.1, 7.0.1
Operating system(s):
Linux, Solaris, AIX, HP-UX
Document number:
459837
Modified date:
16 June 2018
UID
swg21567226