IBM Support

Use of INSTANCE name for SQL server on Linux or UNIX causes General network error

Troubleshooting


Problem

This technote identifies a "General network error" issue that can occur in IBM Rational ClearQuest when using a Microsoft SQL Server database.

Symptom

You are using SQL Server database Named Instance. You have configured Rational ClearQuest to connect with either the Hostname field set to:

<SERVER HOST>\<INSTANCE NAME>

Or your Connect Options are set to:

INSTANCE=<INSTANCE NAME>

When connecting, this error occurs:


SQLDriverConnect: RETCODE=-1, State=08001, Native Error=11
[IBM Rational DataDirect][ODBC SQL Server Driver][libssclient24]General network error. Check your network documentation.
[IBM Rational DataDirect][ODBC SQL Server Driver][libssclient24]ConnectionOpen (Hostname and server name not provided or found()).
A network trace reveals that the server host and instance names are separated and re-joined as an invalid hostname.

[{"Product":{"code":"SSSH5A","label":"Rational ClearQuest"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Database Configuration\/Connectivity - SQL Server","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"}],"Version":"7.1.2;7.1;7.1.1;7.0.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
Rational ClearQuest

Software version:
7.1.2, 7.1, 7.1.1, 7.0.1

Operating system(s):
Linux, Solaris, AIX, HP-UX

Document number:
459837

Modified date:
16 June 2018

UID

swg21567226

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