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Use defined groups option in the Groups preference setting of CCRC can cause permission denied at login



This technote identifies an issue that can occur in IBM Rational ClearCase Remote Client (CCRC) where login attempts fail with error, Incorrect user name or password. Please try again, when the Use defined groups option is selected in the Groups Preference.


Login from CCRC when using a "Use defined groups" user account reports error:

Login to ClearCase                                              
   Incorrect user name or password.  Please try again


This issue has been identified as a product defect under APAR PK99372.


This issue has been seen in the following environment:

Windows: ClearCase CCRC Client and Eclipse 3.4.2 with CCRC Plugin

SuSE 9: ClearCase Change Management (CM) Server and VOB server

Diagnosing The Problem

To Reproduce:

1) Create 75 Groups and then create a user who belongs to the newly created 75:

    groupadd -g 8000 g8000                                          
    groupadd -g 8001 g8001                                          
    groupadd -g 8075 g8074                                          
    groupadd -g 8075 g8075                                          
    useradd -d /home/saturn -g 8000 -G 8000,8001,8002,8003,8004,8005
    ,8070,8071,8072,8073,8074,8075 -u 8000 saturn                  

2) Login to either the CCRC Client or Eclipse with the CCRC Plugin: You are successful.
3) Goto Window -Preferences -ClearCase Remote Client -Groups, and click "Use defined groups" and specify a new ClearCase Primary Group from the list of 75 and add several (no more than 16) Additional ClearCase Groups

4) Close out of CCRC or Eclipse, restart, and then try to login

Resolving The Problem

The defect has been resolved in ClearCase and


Set the Groups preference to "Use default".

  1. Goto Window > Preferences
  2. Expand ClearCase Remote Client
  3. Click Groups
  4. Click "Use Default"
  5. Close and reopen CCRC / Eclipse

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Document Information

Modified date:
29 September 2018