IBM Support

USB mouse not responsive - Servers

Troubleshooting


Problem

The USB mouse is not responsive on the ServerGuide screens.

Resolving The Problem

Source

RETAIN tip: H183303

Symptom

The USB mouse is not responsive on the ServerGuide screens. The problem does not occur on all systems or systems containing an Remote Supervisor Adapter II.

Affected configurations

The system may be any of the following IBM servers:

  • xSeries 206, type 8482, any model
  • xSeries 226, type 8648, any model
  • xSeries 236, type 8841, any model
  • xSeries 306, type 8836, any model
  • xSeries 336, type 8837, any model
  • xSeries 346, type 8840, any model
Solution

This behavior will be corrected in a future release of ServerGuide 7.3.
 
The target date for the release is scheduled for 1st quarter, 2005, and will be available from the ServerGuide Electronic fulfillment web site.

Workaround

Use a PS/2 mouse instead of a USB mouse.
 
If a PS/2 mouse is available, you may also plug in two USB mice. The second USB mouse will work.

Additional information

ServerGuide uses a complex algorithm to determine which type of mouse is plugged into the system.
 
Certain hardware configurations have caused an unexpected error in this algorithm causing ServerGuide to disable the first USB mouse plugged into the system.

Document Location

Worldwide

Operating System

System x:All operating systems listed

Older System x:Operating system independent / None

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Document Information

Modified date:
29 January 2019

UID

ibm1MIGR-58225

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