IBM Support

"US0015 at LoginUser[126] error when logging into Analyst.

Troubleshooting


Problem

Error logging into Analyst on Vista, or, Windows 7, or, 2008 Server OS.

Symptom

There was an error connecting the demo libraries. Please make sure the user has full access to all the demo libraries and restart analyst
Click ok

The operation failed. When reporting the problem, please include the following information:
[E US00015] Unable to update system file: 0 090040013 90040012 90040014 40040000 80040000 (code=*)
Code: US0015 at LoginUser[126]

Cause

User Account Control setting in OS blocking connection

Environment

Vista OS, or, Windows 7, or, 2008 Server OS

Resolving The Problem

1. Launch MSCONFIG by from the Run menu.
2. Click on the Tools tab. Scroll down till you find "Disable UAC" . Click on that line.
3. Press the Launch button.
4. A CMD window will open. When the command is done, you can close the window.
5. Close MSCONFIG. You need to reboot the computer for changes to apply.

OR

Alternate Solution:
1. Give the everyone group full control to the folder where the libraries are located.

OR
Alternate Solution: If User Account Control resolution above does not resolve issue:
1. Right-click the Analyst shortcut
2. Select Properties > Compatibility tab
3. Check the box: Run this Program as Administrator
4. Now open Analyst as the user who is receiving the error.

US0015.doc

[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU002","label":"Business Analytics"},"Component":"Analyst","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4;10.1","Edition":"Workstation"},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU002","label":"Business Analytics"},"Component":"Analyst","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.4","Edition":""}]

Document Information

Modified date:
15 June 2018

UID

swg21380414