Troubleshooting
Problem
If you click Help > Software Updates ..., to update an Eclipse feature patch, the update operation is unsuccessful.
Symptom
- After Help > Software Updates... you see no error messages.
- After restart neither the new nor the old version of the feature patch is installed.
[{"Product":{"code":"SSJNRR","label":"Rational Elite Support for Eclipse"},"Business Unit":{"code":"BU050","label":"BU NOT IDENTIFIED"},"Component":"Eclipse SDK","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"3.4","Edition":"All Editions","Line of Business":{"code":"","label":""}},{"Product":{"code":"SS4JCV","label":"Rational Software Architect for WebSphere Software"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Eclipse","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.5.1;7.5.2;7.5.3;7.5.4;7.5.5;7.5.5.1","Edition":"All Editions","Line of Business":{"code":"LOB15","label":"Integration"}},{"Product":{"code":"SS5JSH","label":"Rational Software Architect RealTime Edition"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Eclipse","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.5.2;7.5.3;7.5.4;7.5.5;7.5.5.1","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRTLW","label":"Rational Application Developer for WebSphere Software"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Eclipse","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.5;7.5.1;7.5.2;7.5.3;7.5.4;7.5.5;7.5.5.1","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
More support for:
Rational Elite Support for Eclipse
Software version:
3.4
Operating system(s):
Linux, Windows
Document number:
141169
Modified date:
29 September 2018
UID
swg21442411
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