Troubleshooting
Problem
After configuring IBM Cognos to use SSL communication between all URIs, the following error occurs on startup. [Error Message -] CM-SYS-5157 Content Manager failed to notify Dispatcher "{Path}" of a running status change. CM-REQ-4128 An input/output error occurred executing an external request to the connector "CM".java.security.cert.CertificateException: Untrusted Server Certificate Chain
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Security","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1;10.2;10.2.1;10.2.1.1;10.2.2;8.3;8.4;8.4.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Historical Number
1008861
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Document Information
Modified date:
30 April 2025
UID
swg21338775