Troubleshooting
Problem
While installing an InfoSphere Information Server Pack, the installation fails due to an UnsupportedClassVersionError Exception. This is due to conflicting classes found on the environment's CLASSPATH.
Symptom
An Exception similar to the following is received:
Exception in thread "main" java.lang.UnsupportedClassVersionError: com/sun/xml/util/XmlChars (Unsupported major.minor version 49.0)
at java.lang.ClassLoader.defineClass0(Native Method)
at java.lang.ClassLoader.defineClass(ClassLoader.java:808)
at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:147)
at java.net.URLClassLoader.defineClass(URLClassLoader.java:475)
at java.net.URLClassLoader.access$500(URLClassLoader.java:109)
at java.net.URLClassLoader$ClassFinder.run(URLClassLoader.java:848)
at java.security.AccessController.doPrivileged1(Native Method)
at java.security.AccessController.doPrivileged(AccessController.java:389)
at java.net.URLClassLoader.findClass(URLClassLoader.java:371)
at java.lang.ClassLoader.loadClass(ClassLoader.java:570)
at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:442)
at java.lang.ClassLoader.loadClass(ClassLoader.java:561)
at java.lang.ClassLoader.loadClass(ClassLoader.java:502)
at com.sun.xml.parser.Parser.maybeGetNameCacheEntry(Parser.java:613)
at com.sun.xml.parser.Parser.maybeElement(Parser.java:1271)
at com.sun.xml.parser.Parser.parseInternal(Parser.java:492)
at com.sun.xml.parser.Parser.parse(Parser.java:309)
at com.jxml.quick.Quick.parse(Unknown Source)
at com.jxml.quick.engine.QCMLBindings.parseSchema(Unknown Source)
at com.jxml.quick.Quick.parseSchema(Unknown Source)
at com.jxml.quick.Quick.parseSchema(Unknown Source)
at com.installshield.qjml.QJML.getSchemaDoc(Unknown Source)
at com.installshield.qjml.QJML.read(Unknown Source)
at com.installshield.qjml.QJML.read(Unknown Source)
at com.installshield.wizard.WizardLoader.load(Unknown Source)
at com.installshield.wizard.Wizard.loadWizard(Unknown Source)
at com.installshield.wizard.Wizard.startup(Unknown Source)
at com.installshield.boot.BootMain.boot(Unknown Source)
at run.main(Unknown Source)
The installation will then fail.
[{"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Pack","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"}],"Version":"1.5.0;1.5.0.2;1.6.1.1;2.2.2.1;3.2.1.1;3.2.2.1;3.2.2.2;4.3.2.1;4.3.2.2;6.5.0.1;6.5.0.2","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSZJPZ","label":"IBM InfoSphere Information Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM InfoSphere Information Server
Software version:
1.5.0, 1.5.0.2, 1.6.1.1, 2.2.2.1, 3.2.1.1, 3.2.2.1, 3.2.2.2, 4.3.2.1, 4.3.2.2, 6.5.0.1, 6.5.0.2
Operating system(s):
AIX, HP-UX, Linux, Solaris
Document number:
198453
Modified date:
25 April 2025
UID
swg21579258
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